If you purchase educational materials directly from us, or on the fastforwardacademy.com website, your purchase is covered by our 30-day return policy. If for any reason you are unsatisfied with your purchase, you may request a refund of any item(s) purchased within the eligible return period. We may deny any return or exchange if it fails to meet our return policy criteria.
Contact us to obtain an RMA form.
To qualify for a refund we must receive notice within 30 days of the date of initial purchase ["eligible return period"], along with a brief explanation of the reason for the return, and your original receipt. Returns for subscriptions will be honored for 30 days from the date of initial purchase. Notice of your intent to cancel a subscription must be received no later than 5 days from the date of each monthly renewal payment ["notice period"].
If your return includes a book, or other physical merchandise, you must contact us for a Return Merchandise Authorization (RMA) number. Returned merchandise must include your RMA number, assigned to the return by a Fast Forward Academy representative. All physical returns must arrive at our corporate office, located at 815 Orienta Ave., Ste 1040, Altamonte Springs, FL 32701. A package is considered received when it arrives in good order at our corporate office with an RMA number. We are not responsible for lost mail. For your protection, please send your package with delivery verification. We deduct the full retail price of any physical merchandise we do not receive from the refund amount. The full retail price of the merchandise does not include any discounts or promotions.
Returns of third-party merchandise included as part of a promotion with Fast Forward Academy educational materials are governed by the specific terms of the offer. Unless otherwise specified, any included third-party products, such as a calculator or tablet, must be returned unopened in original packaging. If the third-party product(s) is in any other condition other than unopened in original packaging your return amount will NOT include the full retail price of that opened or used product and/or service.
If any books or other physical merchandise included in your return was shipped to a destination outside the United States we will deduct a restocking fee from the amount of your refund. The amount of this fee is the greater of 10% of the order value, or $50.
If you purchase our learning materials from a source other than Fast Forward Academy, you should contact that retailer directly for any returns, as this policy does not apply to purchases from outside vendors or suppliers. Shipping costs are not refundable.
Contact us to obtain an RMA form.
If you purchase an exam preparation course from us, you can feel confident in knowing that you don't need to pay for the same course again if it takes you longer than expected to pass the exam.
We update our educational materials each year to adjust for changing rules and test specifications. In most years, a relatively small percentage of content changes from one testing season to the next (5%), and some exam parts might not change at all. We provide updates at no cost to the electronic textbook (FastBook), and all questions in the Study Bank, and Practice Exams. You receive updates electronically, so you will not receive new physical books. When the new test season begins, all changes appear automatically in your online study tools. You have access to these updates so long as you continue to pursue your credential.
If you purchase our Enrolled Agent, Tax Preparer, or CPA materials and are unable to pass the Special Enrollment Exam, IRS Competency Exam, or CPA Exam on your first attempt, we will provide you with the following upon request:
Contact us for questions or to start a claim.
Subscriptions are for a pre-paid 1-month subscription term. Renewal of your subscription is automatic at the end of each subscription term. You agree that we may automatically renew your subscription and charge your account on the one month anniversary of your last subscription date (the "Renewal Date"), unless you cancel your subscription before the Renewal Date. Fast Forward Academy will automatically renew your subscription each month on the Renewal Date until you cancel your subscription or Fast Forward Academy no longer offers the subscription service.
Notice Of Automatic Renewal
We will not send a notification of renewal unless there is a change in subscription terms. All notices regarding your subscription will be sent to your last email of record. To cancel your subscription without your account being charged for the next term, you must do so before the Renewal Date. Please keep a record of when your subscription term ends and the next Renewal Date. You are responsible for timely canceling your subscription regardless of whether you receive any notice from us.
Payment And Price
The renewal payment is due on the Renewal Date and will automatically be charged to the same credit card that you used for the original subscription or the most recent renewal. Please notify Fast Forward Academy Customer Service at 1-888-798-7277 before the Renewal Date of any changes to your email, account or billing information. The renewal price will be the same price as for the prior 1-month subscription term unless Fast Forward Academy gives you advance notice of a price change. We will provide notification to you if there are any changes to the subscription service terms.
Returns for subscriptions will be honored for 30 days from the date of initial purchase. Notice of your intent to cancel a subscription must be received no later than 5 days from the date of each monthly renewal date ["notice period"]. We will refund your renewal payment provided that you cancel your subscription during the 5 day notice period, as applicable. After the end of the applicable 5 day notice period, your 1-month subscription payment is non-refundable.
How To Cancel Automatic Renewal
You must contact Fast Forward Academy Customer Service at 1-888-798-7277 to cancel your subscription. If you cancel within 5 days after the Renewal Date, your cancellation will be effective immediately. Otherwise, your cancellation will be effective at the end of the then-current 1-month subscription term for which you have already paid.
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